Website Support - what's involved?

Like any asset, your new website requires maintenance - both to keep content 'fresh', and to ensure its availability at any time of day.

The amount of support your website will require is dependent on the type of website you own, and its underlying software. Websites with relatively static content (ie. those whose pages change infrequently) often require very little support. Websites running more complex software (eg. online shopping) require regular review to ensure background processes are running efficiently, and their servers need monitoring to ensure satisfactory response times and that no 'creeping' bugs are degrading performance. All websites require regular checks to ensure they are not being hacked. You can safely assume that any website with more than a few visitors a day will have at least a dozen or so hacking attempts each month. By keeping your software up to date, choosing difficult-to-guess passwords and changing these passwords regularly you can mitigate but not remove the risks to your site.

 

High-volume websites should have their server logs checked at least every couple of days. These logs detail visitor patterns and any warnings or errors produced by the software. It's also important to check site storage - email accounts can get notoriously large and it's fairly easy to hit your server's disk space limits if you don't check these regularly.

The following checklist provides an indication of the tasks required to ensure your site is available, and performs acceptably at all times.

Logs

Disk utilisation

CPU utilisation

Email storage

Domain registration

Hosting account details